privacy policy

Data protection declaration

The person responsible for data processing is:
Heinrich Glaeser Nachf. GmbH
Blaubeurer Str. 263
89081 Ulm
Germany
datenschutz@glaeser-textil-ulm.de

We are pleased that you are interested in our online shop. The protection of your privacy is very important to us. Below we will inform you in detail about how we handle your data.

1. Access data and hosting
You can visit our websites without providing any personal information. Every time you access a website, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data) and documents the access. This access data is evaluated solely for the purpose of ensuring trouble-free operation of the site and improving our offering. This serves to safeguard our legitimate interests in a correct presentation of our offer in accordance with Art. 6 Paragraph 1 Clause 1 Letter f of GDPR, which prevail within the framework of a balancing of interests. All access data will be deleted no later than seven days after the end of your visit to the site.

Hosting
The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise stated in this data protection declaration, all access data and all data collected in forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact options described in this data protection declaration.

2. Data processing for contract processing and for making contact
2.1 Data processing for contract processing
For the purpose of contract processing in accordance with Art. 6 Paragraph 1 Clause 1 Letter b of GDPR, we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such because in these cases we absolutely need the data to process the contract and we cannot send the order without it. Which data is collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this data protection declaration. After the contract has been fully processed, your data will be restricted for further processing and deleted after the tax and commercial retention periods have expired in accordance with Art. 6 Para. 1 Clause 1 Letter c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 Para. 1 Clause 1 Letter a GDPR or we reserve the right to use the data in any other way that is permitted by law and about which we will inform you in this declaration.

2.2 Customer account
If you have given your consent to this in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account and to store your data for further future orders on our website. Your customer account can be deleted at any time and can be done either by sending a message to the contact option described in this data protection declaration or via a function provided for this purpose in the customer account. After your customer account has been deleted, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR or we reserve the right to use the data in any other way that is permitted by law and about which we will inform you in this declaration.

2.3 Contact
As part of customer communication, we collect personal data to process your inquiries in accordance with Art. 6 Paragraph 1 Clause 1 Letter b of GDPR if you voluntarily provide this to us when contacting us (e.g. via contact form or email). Mandatory fields are marked as such because in these cases we absolutely need the data to process your contact. Which data is collected can be seen from the respective input forms. After your request has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR or we reserve the right to use the data in any other way that is permitted by law and about which we will inform you in this declaration.

3. Data processing for the purpose of shipping
To fulfill the contract in accordance with Art. 6 Paragraph 1 Clause 1 Letter b of GDPR, we pass your data on to the company with the

ferung commissioned shipping service provider, insofar as this is necessary for the delivery of ordered goods. 

Data transfer to shipping service providers for the purpose of shipping notification
If you have given us your express consent to do so during or after your order, we will pass on your email address and telephone number to the selected shipping service provider on the basis of this in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR so that they can contact you before delivery for the purpose of delivery notification or coordination.
The consent can be revoked at any time by sending a message to the contact option described in this data protection declaration or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you have provided for this purpose unless you have expressly consented to further use of your data or we reserve the right to use the data in any other way that is permitted by law and about which we inform you in this declaration.

DPD Deutschland GmbH
Wailandtstraße 1
63741 Aschaffenburg
Germany
DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany
4. Data processing for payment processing
When processing payments in our online shop, we work with these partners: technical service providers, credit institutions, payment service providers.
4.1 Data processing for transaction processing
Depending on the payment method selected, we pass on the data necessary for processing the payment transaction to our technical service providers who work for us as part of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves to fulfill the contract in accordance with Art. 6 Para. 1 Clause 1 Letter b of GDPR. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the data protection declaration of the respective payment service provider applies. If you have any questions about our payment processing partners and the basis of our cooperation with them, please use the contact option described in this privacy policy.

4.2 Data processing for the purpose of fraud prevention and optimizing our payment processes

If necessary, we will provide our service providers with additional data, which they will use together with the data necessary for processing the payment as our processors for the purpose of fraud prevention and optimizing our payment processes (e.g. invoicing, processing of disputed payments, accounting support). In accordance with Art. 6 Para. 1 Clause 1 Letter f of GDPR, this serves to protect our legitimate interests in protecting ourselves against fraud and in efficient payment management, which prevail in the context of a balancing of interests.

4.3 Identity and credit check when selecting Klarna payment services
Klarna direct debit, purchase on account via Klarna, Klarna installment purchase
If you decide to use the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter Klarna), we ask for your consent in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR that we may transmit the data necessary for processing the payment and an identity and credit check to Klarna. In Germany, the credit agencies named in Klarna's privacy policy can be used for the identity and credit check. Klarna uses the information received about the statistical probability of a payment default to make a balanced decision about the establishment, implementation or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option named in this privacy policy. This may mean that we can no longer offer you certain payment options. You can revoke your consent to this use of personal data at any time, including to Klarna.

5. Advertising by email
5.1 Email newsletter with registration
If you subscribe to our newsletter, we will use the data required for this purpose or separately provided by you to regularly send you our email newsletter based on your consent in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR. You can unsubscribe from the newsletter at any time and can do so either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your email address from the recipient list unless you expressly consent to further use of your data in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR. 

have consented or we reserve the right to use data in any other way that is permitted by law and about which we will inform you in this declaration.

5.2 Newsletter dispatch
The newsletter may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact options described in this privacy policy.

Our service providers are located and/or use servers in the USA and India. There is no adequacy decision from the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined that there is an adequate level of data protection: Canada

6. Cookies and other technologies

6.1 General information
In order to make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies).
We use technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping cart function). These technologies collect and process IP addresses, time of visit, device and browser information, and information about your use of our website (e.g. information about the contents of the shopping cart). As part of a balancing of interests, this serves the overriding legitimate interests in an optimized presentation of our offer in accordance with Art. 6 Para. 1 Clause 1 Letter f of GDPR.

We also use technologies to fulfill the legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this data protection declaration.

You can find the cookie settings for your browser under the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of the technologies in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy. Alternatively, you can also access the following link: . If you do not accept cookies, the functionality of our website may be restricted.

6.2 Use of the EU Cookie Plug-in

We use the EU Cookie Plug-in from WebStollen GmbH (Prinz-Ludwig-Str. 15, 93055 Regensburg; "WebStollen") on our website. The plug-in enables you to give consent to data processing via the website, in particular the setting of cookies, and to exercise your right of revocation for consents already given. The purpose of data processing is to obtain and document the necessary consent to data processing and thus to comply with legal obligations. Cookies are used for this purpose. The following information, among others, can be collected and stored: encrypted IP address, consent status, date and time of consent, expiry date of consent. This data will not be passed on to third parties. The data is processed to fulfill a legal obligation on the basis of Art. 6 Paragraph 1 Letter c GDPR. Further information on data protection at WebStollen can be found at: https://www.webstollen.de/Datenschutzerklaerung.

7. Use of cookies and other technologies for web analysis and advertising purposes
If you have given your consent in accordance with Art. 6 Paragraph 1 Letter a GDPR, we use the following cookies and other third-party technologies on our website. Once the purpose no longer applies and we no longer use the respective technology, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. Further information on your options for revoking your consent can be found in the "Cookies and other technologies" section. Further information, including the basis of our cooperation with the individual providers, can be found in the individual technologies. If you have any questions about the providers and the basis of our cooperation, please contact

If you have any questions about how to use our website, please use the contact options described in this privacy policy. 

Use of Google services for web analysis and advertising purposes
We use the technologies of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google") shown below. The information about your use of our website that is automatically collected by Google technologies is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy decision from the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. If your IP address is collected via Google technologies, it will be shortened by activating IP anonymization before being stored on Google's servers. Only in exceptional cases will the full IP address be transmitted to a Google server and shortened there. Unless otherwise stated for the individual technologies, data processing is carried out on the basis of an agreement concluded for the respective technology between joint controllers in accordance with Art. 26 GDPR. Further information on data processing by Google can be found in Google's privacy policy. 

Google Analytics
For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information as well as information on your use of our website), from which usage profiles are created using pseudonyms. Cookies can be used for this purpose. Your IP address is generally not merged with other data from Google. Data processing is carried out on the basis of an agreement on order processing by Google.

For the purpose of optimized marketing of our website, we have activated the data release settings for "Google products and services". This allows Google to access the data collected and processed by Google Analytics and then use it to improve Google services. Data release to Google as part of these data release settings is based on an additional agreement between controllers. We have no influence on subsequent data processing by Google.

Google reCAPTCHA
In order to protect against misuse of our web forms and against spam by automated software (so-called bots), Google reCAPTCHA collects data (IP address, time of visit, browser information and information about your use of our website) and uses a so-called JavaScript and cookies to analyze your use of our website. In addition, other cookies stored in your browser by Google services are evaluated. Personal data from the input fields of the respective form is not read or saved.

YouTube Video Plugin
To integrate third-party content, data (IP address, time of visit, device and browser information) is collected via the YouTube Video Plugin in the extended data protection mode we use, transmitted to Google and then processed by Google, only when you play a video.

8. Integration of the Trusted Shops Trustbadge/other widgets
Trusted Shops widgets (e.g. Trusted Shops Trustbadge) are integrated into this website to display the Trusted Shops services (e.g. seal of approval, collected reviews) and to offer Trusted Shops products to buyers after an order.

This serves to protect our legitimate interests in optimal marketing by enabling secure shopping in accordance with Art. 6 Paragraph 1 Clause 1 Letter f of GDPR, which prevail in the context of a balancing of interests. The Trustbadge and the services advertised with it are an offer from Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne (Trusted Shops), with whom we are jointly responsible for data protection in accordance with Art. 26 GDPR. As part of this data protection notice, we will inform you below about the essential contractual contents in accordance with Art. 26 Paragraph 2 GDPR.

The Trustbadge is provided by a US CDN (Content Delivery Network) provider as part of a joint responsibility. An appropriate level of data protection is ensured by standard data protection clauses and other contractual measures. You can find further information on data protection at Trusted Shops GmbH here.

When you access the Trustbadge, the web server automatically saves a so-called server log file, which also contains your IP address, the date and time of the access, the amount of data transferred and the requesting provider (access data) and documents the access. The IP address is anonymized immediately after collection so that the stored 

secured data cannot be assigned to you personally. The server log file is stored in a security database for the analysis of security irregularities and is automatically deleted or anonymized no later than 90 days after creation. In accordance with Art. 6 Paragraph 1 Clause 1 Letter f of GDPR, this serves the legitimate interest of us and Trusted Shops in preventing misuse and fraud, for optimizing offers and websites, and to ensure trouble-free operation of the website or the Trustbadge or other Trusted Shops widgets.

Further personal data is transferred to Trusted Shops GmbH if you decide to use Trusted Shops products after completing an order or if you have already registered to use them. For this purpose, personal data is automatically collected from the order data. Whether you as a buyer are already registered to use a product is automatically checked using a neutral parameter, the email address hashed using a cryptographic one-way function. Before transmission, the email address is converted into this hash value, which Trusted Shops cannot decrypt. After checking for a match, the parameter is automatically deleted.

This is used to check whether you are already registered for services with Trusted Shops GmbH and is therefore necessary to fulfill our and Trusted Shops' predominantly legitimate interests in providing the buyer protection linked to the specific order and the transactional evaluation services in accordance with Art. 6 Paragraph 1 Clause 1 Letter f of GDPR. If this is the case, further processing will take place in accordance with the contractual agreement concluded between you and Trusted Shops. If you are not yet registered for the services, you will then be given the opportunity to do so for the first time. Further processing after registration is also based on the contractual agreement with Trusted Shops. If you do not register, all transmitted data will be automatically deleted by Trusted Shops and personal reference will then no longer be possible.

As part of the joint responsibility between us and Trusted Shops GmbH, if you have any questions about data protection or to assert your rights, please contact Trusted Shops GmbH, whose contact details you can find here. You can find further information on data protection at the following link here. Regardless of this, you can always contact us using the contact details described in this data protection declaration. If necessary, your request will then be forwarded to the other responsible party for response.

9. Social Media
9.1 Social Plugins from Facebook, Twitter, Instagram, Pinterest, Whatsapp
Our website uses social buttons from social networks. These are only integrated into the page as HTML links, so that no connection is established with the servers of the respective provider when you visit our website. If you click on one of the buttons, the website of the respective social network opens in a new window in your browser. There you can, for example, press the Like or Share button.

9.2 Our online presence on Facebook, Twitter, Instagram, YouTube, Pinterest
If you have given your consent to this in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR to the respective social media operator, when you visit our online presence on the social media mentioned above, your data will be automatically collected and stored for market research and advertising purposes, from which user profiles will be created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are usually used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your related rights and setting options to protect your privacy, please refer to the providers' data protection notices linked below. If you still need help with this, you can contact us.

Facebook is an offer from Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland"). The information automatically collected by Facebook Ireland about your use of our online presence on Facebook is usually transferred to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision from the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing as part of the visit 

hs of a Facebook fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on insights data) can be found here.

Twitter is an offering from Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland ("Twitter"). The information automatically collected by Twitter about your use of our online presence on Twitter is usually transferred to a server of Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA and stored there. There is no adequacy decision from the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.

Instagram is an offering from Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland"). The information automatically collected by Facebook Ireland about your use of our online presence on Instagram is usually transferred to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision from the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing when visiting an Instagram fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. You can find more information (information on Insights data) here.

YouTube is an offering from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our online presence on YouTube is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy decision from the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Pinterest is an offer from Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland ("Pinterest"). The information automatically collected by Pinterest about your use of our online presence on Pinterest is usually transferred to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA and stored there. There is no adequacy decision from the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Pinterest 10. Contact options and your rights
10.1 Your rights
As a data subject, you have the following rights:

according to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;

according to Art. 16 GDPR, the right to immediately request the correction of incorrect or incomplete personal data stored by us;

according to Art. 17 GDPR, the right to request the deletion of your personal data stored by us, unless further processing is necessary
to exercise the right to freedom of expression and information;
to fulfill a legal obligation;
for reasons of public interest or
to assert, exercise or defend legal claims;

according to Art. 18 GDPR, the right to request the restriction of the processing of your personal data if
you dispute the accuracy of the data;
the processing is unlawful but you refuse to delete it;
we no longer need the data, but you need it to assert, exercise or defend legal claims or
you have objected to the processing in accordance with Art. 21 GDPR;
in accordance with Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transferred to another responsible party;
in accordance with Art. 77 GDPR, the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or place of work or our company headquarters for this purpose.
Right of objection

If we process personal data as explained above in order to protect our legitimate interests, which predominate in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you only have a right of objection if there are reasons arising from your particular situation.

After exercising your right of objection, we will delete your personal data 

personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

This does not apply if the processing is carried out for direct marketing purposes. In this case, we will not process your personal data any further for this purpose.

10.2 Contact options
If you have any questions about the collection, processing or use of your personal data, information, correction, restriction or deletion of data, revocation of consent granted or objection to a specific use of data, please contact us directly using the contact details in our imprint.

Data protection officer:

Reiner Gölz

NetCoN Reiner Gölz
Hohenzollernstraße 17, 89143 Blaustein

Phone +49 172 7418120
E-Mail reiner@goelz-consulting.de

datenschutz@glaeser-textil-ulm.de

Data protection declaration created with the Trusted Shops legal texter in cooperation with FÖHLISCH Rechtsanwälte.